How does first class delivery work?
First class deliveries aim to deliver within 1-2 working days. All first class deliveries come with tracking.

How does standard delivery work?
Second class deliveries aim to delivery within 3 working days. All second class deliveries come with tracking. In some rare occasions standard delivery can take up to 5 working days.

Suspected fraudulent orders
Any orders which flag up as fraudulent or potentially fraudulent will either be investigated instantly which could have an effect.

Does Jugg ship worldwide?
Yes, Jugg can ship anywhere in the world. 

How are gift cards delivered?
Jugg gift card deliveries are always free. If ordered individually, gift cards are sent via expedited delivery. Gift cards can only be delivered to home addresses, not to pick-up locations. 

When exactly will I receive my order?
Here at Jugg, we aim to give our customers the best shopping experience possible. We do this by ensuring to keep customers up to date with their order status from the second of their order. Once the order has been sent we send tracking information in an email which keeps customers updated with every move their item(s) take.

Can my order be sent to multiple locations?
Please contact us if you need a single order to be delivered to multiple addresses.