Deliveries & Returns

Delivery Information

At JUGG, we are committed to ensuring that your orders are delivered promptly and reliably. We offer the following:

 Orders are typically dispatched within 1–2 business days. For UK addresses, delivery is expected within 3-5 business days following dispatch.

Please note that delivery times may vary based on your location and unforeseen circumstances.

International Shipping

We are pleased to offer international shipping to our customers worldwide. International orders are typically dispatched within 1–2 business days. Delivery times vary depending on the destination country and local customs procedures; however, we aim for delivery within 3–5 business days after dispatch. Please be aware that international shipments may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We recommend contacting your local customs office for detailed information on potential charges.

Returns and Exchanges Policy

Your satisfaction is of utmost importance to us. If you are not entirely pleased with your purchase, we offer the following options:

Exchanges: We accept exchanges for items returned within 7 days from the date of purchase, as indicated on your order confirmation. To be eligible for an exchange, items must be unworn, in their original condition, and accompanied by the original packaging. If the original packaging is damaged, please ensure the item is securely repackaged.

Refunds: At this time, we do not offer refunds. However, we are more than willing to facilitate an exchange for an item that meets the above criteria.

Order Cancellations: You have the right to cancel your order within 7 days of placement, provided that the item has not yet been dispatched.

For any inquiries or further assistance, please contact our customer service team. Please allow up to 72 hours for a response.